The Monocle Order takes your security and privacy seriously, and would never trade, sell, or rent out your personal information. Below, you’ll find a detailed explanation of how we use the information you share with us through The Monocle Order.com and our customer service department. This may not apply to information we get through other websites or offline.
We’ll only ask for the information we need to fulfill your request. So any information we collect and store depends on how you use our website. When you knowingly provide information, we collect and store some or all of the following: name, billing address, shipping address, email address, telephone number, and credit card number and expiration date. This information lets us process and ship your order, send order and shipping confirmations, and provide customer service. Unless you opt out of receiving our promotional communications, we may use some information to contact you about sales and special offers, new products or site features, and the like.
Anonymous and Non-Personal Information
When you use our site, we may gather certain information that does not identify you individually. In order to understand how people use our website, we collect your IP address, browser information and reference site domain name when you visit us, as well as information about customer traffic patterns and site usage. We also use anonymous information to provide statistical information, in aggregated form, to our partners and other third parties to communicate how our users collectively use our site. We may use or share anonymous, or other non-personal information, such as the number of users who purchased a product or visited our site during a certain time period, in any manner we feel is appropriate.
We collect your e-mail address when you subscribe to our weekly newsletter. Except to our third party agents (our marketing team, etc., as described below), this information is not shared with any third parties for any reason. If you no longer wish to receive our newsletter at any time, follow the "Unsubscribe" instructions located within each newsletter.
How We Use Your Information
We use your personal information to fulfill orders, provide customer service, ensure your compliance with our site’s rules, or for editorial and feedback purposes (to the extent that is explained when you provide the information). If we wanted to publicly post any of your personal information, such as a letter that you have written us, we would ask your permission prior.
Third party agents, subsidiaries, affiliates and partners sometimes assist us in marketing, analytics, credit card processing, shipping or stocking orders, providing customer service, fraud protection, and the like. These parties may have access to your personal information, as needed to perform their functions. They are contractually obligated to protect your confidentiality and security. They may not use, sell, distribute or alter your data in any way other than to provide the requested services to the Website.
We may use or disclose personal information if required to do so by law or in the belief that such action is necessary to conform to applicable law, to comply with legal process served upon us or the website, to protect and defend our rights or property, the site or our users, or to act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or users, or the public.
Keeping Personal Information Secure
Your personal information, collected by our site, is stored in secure operating environments that are not available to the public. In many instances, such as in the case of credit card numbers and all on-line purchases, your information is encrypted before you conduct your transaction. Only employees who need access to your personal information to do their jobs are allowed access, after having signed confidentiality agreements. Any employee who violates our privacy and/or security policies is subject to disciplinary action, such as termination and civil and/or criminal prosecution.
To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts the information you input. Most browsers will give a visual indication of when your connection is secure. For example, Internet Explorer will show a padlock icon in the lower right of the browser window. When you place an order through our site, you’ll be asked for your email address and password to set up an account. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information, please be careful about sharing your password with others.
If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact The Monocle Order’s customer service department by sending an email to help@The Monocle Order.com. While we do our absolute best to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network is guaranteed to be 100% secure.
Linking to or from Other Web Sites
Contests and Sweepstakes
Opting Out and Updating
You can always opt out of receiving email messages and newsletters in the future. When we request information, we also offer the opportunity to opt out. You can also change your selections by following the "unsubscribe" or "preference center" instructions contained in our promotional emails. You can also correct or update your personal information by clicking on "Manage Your Account" within the Help Desk area of this Web Site.